Privacy policy – DIVINAS IMPORT

1. IDENTITY AND ADDRESS OF THE DATA CONTROLLER

The Company is responsible for the processing of personal data collected through this website. For any communication purposes, the user may contact us at: administracion@divinasimport.pe

2. PERSONAL DATA WE COLLECT

When you make a purchase or register on our website, we collect the following technical and personal information:

• Identification Data: First and last names and ID or tax number.
• Contact Data: Shipping address, phone number and email address.
• Payment Information: Card data is securely processed through our payment gateways (such as Niubiz, Culqi or Mercado Pago) and is not stored on our servers.

3. PURPOSE OF DATA PROCESSING

The data provided by the Customer will be used exclusively for the following basic purposes:

1. Managing the purchase process and payment validation.
2. Coordinating product dispatch and logistics services with transport agencies.
3. Sending electronic payment receipts.
4. Handling inquiries and complaints and providing after-sales support.

Optionally, and only if the user expressly authorizes it, we will use their email or phone to send promotions, catalogs and store news.

4. TRANSFER OF DATA TO THIRD PARTIES

To fulfill the delivery of your orders, Divinas Import shares the necessary data (Name, ID, Address and Phone) with the transport or courier companies chosen for shipping. These third-party companies are required to use the information only for package delivery.

We do not sell or share your personal data with third parties for advertising purposes unrelated to our brand.

5. DATA BANK AND RETENTION PERIOD

Personal data will be stored in our data bank named "Customers". The information will be kept for as long as the commercial relationship lasts and, afterwards, for the time needed to comply with legal obligations (accounting and tax) or until the data subject revokes their consent.

6. INFORMATION SECURITY

We implement technical and organizational measures to prevent alteration, loss or unauthorized access to your personal data. Our website has SSL security certificates to ensure that data transmission is encrypted and secure.

7. ARCO RIGHTS (Access, Rectification, Cancellation and Opposition)

The Customer has the right to exercise their rights of information, access, rectification, cancellation and opposition over their personal data at any time. To do so, they must send a written request to administracion@divinasimport.pe with the subject "ARCO Rights".

8. USE OF COOKIES

Our website uses "cookies" to improve the browsing experience and remember your shopping preferences (such as the shopping cart). You can disable cookies from your browser settings, although this may affect some store features.

9. UPDATES TO THIS POLICY

Divinas Import reserves the right to modify this Privacy Policy to adapt to legislative changes or commercial practices. Any update will be published on this same page.